Maximizing Cost Savings: How an Output Services, Inc. Client Reduced Postage Expenses with Electronic Document Delivery

Tax season is one of the busiest times of the year for financial services providers. With the need to send out tax documents such as 1099s and other year-end statements, postage and printing costs can quickly escalate. However, one Output Services, Inc., (OSI) client, a national financial services firm, found a way to significantly cut down on these expenses through the strategic implementation of electronic document delivery.

The Challenge: Rising Costs of Traditional Mail

Before transitioning to electronic delivery, this financial institution faced mounting costs associated with printing and mailing tax-related documents to its customers. With thousands of clients nationwide, postage alone represented a significant portion of operational expenses, not to mention the costs of paper, envelopes, and printing. Additionally, the firm wanted to enhance customer experience by providing faster, more secure access to documents.

The Solution: Implementing Electronic Document Delivery

Partnering with OSI, the firm transitioned to a secure electronic document delivery solution that allowed clients to access their tax documents through an online portal. This system provided:

• Immediate Access – Customers received notifications when their tax documents were ready, allowing them to download statements instantly instead of waiting for mail delivery.

• Cost Efficiency – The firm reduced spending on printing, paper, envelopes, and postage, leading to substantial savings.

• Enhanced Security – Digital delivery minimized the risks associated with lost or stolen mail containing sensitive financial information.

• Regulatory Compliance – OSI ensured that the electronic document system met IRS and financial industry regulations for document delivery and storage.

The Results: Significant Cost Savings and Improved Customer Experience

By leveraging OSI’s electronic document delivery solution, the financial services firm achieved measurable success:

• Postage Savings – The company reduced its mailing costs by over 40% during tax season by shifting a majority of its document distribution to digital channels.

• Operational Efficiency – Employees spent less time managing physical mailings, allowing resources to be reallocated to higher-value tasks.

• Customer Satisfaction – Clients appreciated the convenience and speed of receiving tax documents electronically, leading to fewer service inquiries and improved engagement.

The Future: Expanding Digital Delivery

Buoyed by the success of this initiative, the firm plans to expand electronic document delivery to other areas of customer communication, including statements, notices, and disclosures. With OSI’s advanced document management capabilities, financial institutions can continue to optimize costs and enhance service offerings in a digital-first landscape.

For financial service providers looking to reduce expenses and improve customer experience, electronic document delivery is a proven strategy. With OSI’s expertise in secure and compliant document solutions, businesses can streamline operations while achieving significant cost savings.